Global Academy - Product Training Made Easy!

Welcome to Global Academy, Ivanti's new Training website. Browse our catalog to purchase training offerings. You can redeem your existing training vouchers here by clicking on the Get Voucher Number button below.

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Upcoming Sessions

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In the Ivanti Automation course, you will learn the components of automation.  You will also learn to create Modules, Projects and Run Books. Read More

In the IVANTI Identity Director course, you learn the components of Identity Director. You also learn to create a Workflows.  Read More

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system. Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: None Level: New Administrator Certification Available: No Click here to view the course brochure. Read More

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system. Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: None Level: New Administrator Certification Available: No Click here to view the course brochure. Read More

The Service Manager Configuration training course takes your comprehension of Service Manager to the next level. Throughout the course you will learn how to create your own Business Objects and user interfaces. Other valuable tools for customizing your Service Manager system are also covered, such as setting up pick lists, configuring validation constraints, working with business rules, and using expressions. Upon completion, you will have practiced the necessary skills to configure and create customized Business Objects for your Service Manager system. You will also qualify to take the Ivanti Service Manager Administration Certification Exam. Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: ILT-SMA:Service Manager Administration Training Level: Advanced Administrator Certification Available: Yes Certification Exam:  Service Manager Administration Certification Click here to view the course brochure. Read More

The Service Manager Configuration training course takes your comprehension of Service Manager to the next level. Throughout the course you will learn how to create your own Business Objects and user interfaces. Other valuable tools for customizing your Service Manager system are also covered, such as setting up pick lists, configuring validation constraints, working with business rules, and using expressions. Upon completion, you will have practiced the necessary skills to configure and create customized Business Objects for your Service Manager system. You will also qualify to take the Ivanti Service Manager Administration Certification Exam. Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: ILT-SMA:Service Manager Administration Training Level: Advanced Administrator Certification Available: Yes Certification Exam:  Service Manager Administration Certification Click here to view the course brochure. Read More

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