Global Academy - Product Training Made Easy!

Welcome to Global Academy, Ivanti's new Training website. Browse our catalog to purchase training offerings. You can redeem your existing training vouchers here by clicking on the Get Voucher Number button below.

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Upcoming Sessions

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Ilt-sd-2017

The Service Desk Administration training course will lead the participant through the process of configuring and managing key aspects of the product, including Object, Window & Process Design; Web Access and Workspaces for both Analysts and End Users and administrative functions including Service Level Management, User Management, Request Management, Configuration Management, Incident Management, Knowledge Management, and Problem Management. Course ID: (ILT-SAM-1701) Duration: 5 Days Prerequisites: None Level: New User Certification Available: Yes Certification Exam:  Certified Service Desk 2017 Administrator Exam (CLESD) Click here to view the course brochure.  Read More

Ilt-sm-2017

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system. Course ID: ILT-SMA-1701 Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: None Level: New Administrator Certification Available: No Click here to view the course brochure. Read More

Ilt-sm-2017

The Service Manager Configuration training course takes your comprehension of Service Manager to the next level. Throughout the course you will learn how to create your own Business Objects and user interfaces. Other valuable tools for customizing your Service Manager system are also covered, such as setting up pick lists, configuring validation constraints, working with business rules, and using expressions. Upon completion, you will have practiced the necessary skills to configure and create customized Business Objects for your Service Manager system. You will also qualify to take the Ivanti Service Manager Administration Certification Exam. Course ID: ILT-SMC-1701 Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: ILT-SMA-1701:Service Manager Administration Training Level: Advanced Administrator Certification Available: Yes Certification Exam:  Service Manager Administration Certification Click here to view the course brochure. Read More

Ilt-sm-2017

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system. Course ID: ILT-SMA-1701 Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: None Level: New Administrator Certification Available: No Click here to view the course brochure. Read More

Ilt-sm-2017

The Service Manager Configuration training course takes your comprehension of Service Manager to the next level. Throughout the course you will learn how to create your own Business Objects and user interfaces. Other valuable tools for customizing your Service Manager system are also covered, such as setting up pick lists, configuring validation constraints, working with business rules, and using expressions. Upon completion, you will have practiced the necessary skills to configure and create customized Business Objects for your Service Manager system. You will also qualify to take the Ivanti Service Manager Administration Certification Exam. Course ID: ILT-SMC-1701 Duration: 3 Days Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.)  Prerequisites: ILT-SMA-1701:Service Manager Administration Training Level: Advanced Administrator Certification Available: Yes Certification Exam:  Service Manager Administration Certification Click here to view the course brochure. Edit Description Read More

Ilt-uwm-10

The User Workspace Manager 10 Administration training course is a 5-day course that provides the necessary foundation to administer and maintain user virtualization solutions using the Desktop Suite.  Upon completion, students will be prepared to take the Certified User Workspace Manager 10 Professional exam. Course ID: ILT-UWM-1701 Duration: 5 days Prerequisites: Students should be familiar with Windows profiles and possess moderate to advanced Microsoft Windows administrative skills.  Level: New user Certification Available: Yes  Certification Exam:  Certified User Workspace Manager 10 Professional (CUWMP10) Click here to view the course brochure. Read More

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