ILT-SMA: Service Manager Administration -2020

Content
7 modules

Difficulty
Basic

Course Length
24 hours

Instructor
Peter Coote

Released
03 Dec 2019

Price
$2,495.00

Upcoming Sessions

Description

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system.

Duration: 3 Days

Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.) 

Prerequisites: None

Level: New Administrator

Certification Available: No

Click here to view the course brochure.

Objectives

You will learn the basic concepts around Service Manager and the configuration and management of key components including:

  • Dashboards
  • Searching and Reporting
  • Workflows
  • Service Level Management and Escalations
  • Templates and Quick Actions
  • Self Service and Self Service Mobile
  • Request Offerings and Service Catalog

Certificate

By completing/passing this course, you will attain the certificate General Use Certificate of Completion

Learning Credits

CEU
1.5
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ILT-SMA-1701: Service Manager Administration
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ILT-SMA: Service Manager Administration -2020

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End of Course Survey (1 Min)
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Ivanti Global Academy reserves the right to cancel a Live, Instructor-Led course (ILT) or Live Webinar by giving notice of such cancellation at least 7 days (one week) before the scheduled start date.  If a live course or live webinar is ever cancelled, you will be notified by email.

Credit Policy – Non-Global Academy Subscribers

  • If cancellation by the customer occurs 2 weeks or more prior to class start date – 100% credit towards a future Live, Instructor-Led course.
  • If cancellation by the customer occurs 1 week prior to class start date – 50% credit towards a future Live, Instructor-Led course.
  • If cancellation by the customer occurs less than 1 week prior to class start date – 0% credit towards a future Live, Instructor-Led course.

Payment Terms

Payment is due in full before the first day of a Live, Instructor-Led course or before an Ivanti Global Academy Subscription becomes effective.

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