ILT-SMA: Service Manager Administration (UK) 2020

Content
14 modules

Difficulty
Basic

Rating

Course Length
21 hours

Instructor
Peter Coote

Released
22 Nov 2019

Price
$2,495.00

Upcoming Sessions

Description

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system.

Duration: 3 Days

Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.) 

Prerequisites: None

Level: New Administrator

Certification Available: No

Click here to view the course brochure.

Objectives

You will learn the basic concepts around Service Manager and the configuration and management of key components including:

  • Dashboards
  • Searching and Reporting
  • Workflows
  • Service Level Management and Escalations
  • Templates and Quick Actions
  • Self Service and Self Service Mobile
  • Request Offerings and Service Catalog

Certificate

By completing/passing this course, you will attain the certificate General Use Certificate of Completion

Learning Credits

CEU
2.0
1
ILT-SMA-1801: Service Manager Administration (UK)
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ILT-SMA-1701: Service Manager Administration (UK) - In Person Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - Remote Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - In Person Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - Remote Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - In Person Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - Remote Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - In Person Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - Remote Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - In Person Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - Remote Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - In Person Attendance

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ILT-SMA-1701: Service Manager Administration (UK) - Remote Attendance

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Live online training survey
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Added 13 days ago, by Timothy
Good basic course
 
Added 16 days ago, by David
Pete was a great teacher
 
Added 3 months ago, by Atisha
nice
 
Added 3 months ago, by Lee
N/A
 
Added 3 months ago, by Chiamaka
Helpful
 
Added 4 months ago, by Anonymous
Good course
 
Added 4 months ago, by Anonymous
THANK YOU
 
Added 4 months ago, by Anonymous
This Course was helpful to understand more about ISM
 
Added 4 months ago, by Regina
The training was very interesting and the Instructor was good too
 
Added 4 months ago, by Rob
Thanks to Peter an excellent trainer

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