ILT-SMA-1701: Service Manager Administration (Germany) 2019

3 modules



Course Length
21 hours

Agnieszka Ciepla

17 Apr 2019



The Service Manager Configuration training course takes your comprehension of Service Manager to the next level. Throughout the course you will learn how to create your own Business Objects and user interfaces. Other valuable tools for customizing your Service Manager system are also covered, such as setting up pick lists, configuring validation constraints, working with business rules, and using expressions.

Upon completion, you will have practiced the necessary skills to configure and create customized Business Objects for your Service Manager system. You will also qualify to take the Ivanti Service Manager Administration Certification Exam.

Course ID: ILT-SMC-1701

Duration: 3 Days

Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.) 

Prerequisites: ILT-SMA-1701:Service Manager Administration Training

Level: Advanced Administrator

Certification Available: Yes

Certification Exam:  Service Manager Administration Certification

Click here to view the course brochure.


  • Define Business Objects
  • Create a Standalone Business Object
  • Construct grids, forms, and layouts
  • Illustrate Business Object Relationships
  • Differentiate options for Pick Lists
  • Prepare Pick Lists for Data Consistency
  • Demonstrate configuring Validation Constraints
  • Construct Object Matching
  • Demonstrate use of built in expressions and management of counters
  • Describe trigger rules
  • Discover system settings and application logs


By completing/passing this course, you will attain the certificate General Use Certificate of Completion

Learning Credits

ILT-SMA-1701: Service Manager Administration Germany
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ILT-SMA-1701: Service Manager Administration (Germany) 2019
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