ILT-SMA-1701: Service Manager Administration -2019

6 modules



Course Length
24 hours

Peter Coote

04 Mar 2019


Upcoming Sessions


The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system.

Course ID: ILT-SMA-1701

Duration: 3 Days

Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.) 

Prerequisites: None

Level: New Administrator

Certification Available: No

Click here to view the course brochure.


You will learn the basic concepts around Service Manager and the configuration and management of key components including:

  • Dashboards
  • Searching and Reporting
  • Workflows
  • Service Level Management and Escalations
  • Templates and Quick Actions
  • Self Service and Self Service Mobile
  • Request Offerings and Service Catalog


By completing/passing this course, you will attain the certificate General Use Certificate of Completion

Learning Credits

ILT-SMA-1701: Service Manager Administration
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ILT-SMA-1701: Service Manager Administration (USA/PST Remote) Feb 4-6, 2019
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ILT-SMA-1701: Service Manager Administration -2019 (USA/EST) March 4-6, 2019
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ILT-SMA-1701: Service Manager Administration -2019 (USA/CST) July 15-17, 2019
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ILT-SMA-1701: Service Manager Administration -2019 (USA/EST) Oct 30 - Nov 1, 2019
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Ivanti reserves the right to cancel a course by giving notice of such cancellation at least 7 days (one week) before the scheduled start date. If a course is ever cancelled, you will be notified by email.

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Cancellation 2 weeks or more prior to class start date - 100% credit towards future class, cancellation 1 week prior to class start date - 50% credit towards future class, cancellation less than 2 weeks prior to class start date - 0% credit towards future class.

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