ILT-SMA-1701: Service Manager Administration (UK) 2019

Content
20 modules

Difficulty
Basic

Rating

Course Length
21 hours

Instructor
Peter Coote

Released
06 Dec 2018

Price
$2,295.00

Upcoming Sessions

Description

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system.

Course ID: ILT-SMA-1701

Duration: 3 Days

Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.) 

Prerequisites: None

Level: New Administrator

Certification Available: No

Click here to view the course brochure.

Objectives

You will learn the basic concepts around Service Manager and the configuration and management of key components including:

  • Dashboards
  • Searching and Reporting
  • Workflows
  • Service Level Management and Escalations
  • Templates and Quick Actions
  • Self Service and Self Service Mobile
  • Request Offerings and Service Catalog

Certificate

By completing/passing this course, you will attain the certificate General Use Certificate of Completion

Learning Credits

CEU
2.0
1
ILT-SMA-1801: Service Manager Administration (UK)
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ILT-SMA-1701: Service Manager Administration (UK) - In person Attendance
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Live online training survey
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Added about 3 hours ago, by Anonymous
There was a lot to cover in the course
 
Added 1 day ago, by Anonymous
Great foundation course by a very capable trainer
 
Added 5 days ago, by Michael
Highly knowledgeable instructor who was willing to provide detailed answers on all questions
 
Added 6 days ago, by Giacomo
ok
 
Added about 1 month ago, by Anonymous
I did it!
 
Added about 1 month ago, by Stein Erik Vatevik
Good introduction to Service Manager. Easy to follow and understand the possibilities in the product.
 
Added about 1 month ago, by Rosaria
.
 
Added 3 months ago, by Fabrizio
Great Peter Coote!
 
Added 4 months ago, by Rukudzo
Nice
 
Added 4 months ago, by Lebogang
Great lecturer!

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