ILT-SMA-1701: Service Manager Administration (UK) 2019

Content
22 modules

Difficulty
Basic

Rating

Course Length
21 hours

Instructor
Peter Coote

Released
6 Dec 2018

Price
$2,295.00

Upcoming Sessions

Description

The Service Manager Administration training course covers the performance of day-to-day Ivanti Service Manager Administrator tasks and introduces concepts and terminology. Topics include: Overview and Navigation, Process Wizards, Security, Self Service, Searches, Dashboards, Object Templates, Quick Actions, Workflows, Escalations, SLM and Request offerings. The course provides the necessary knowledge to manage and administer the Ivanti Service Management system.

Course ID: ILT-SMA-1701

Duration: 3 Days

Audience: Administrators, IT staff, business resources (i.e. Change Mgrs., Knowledge Mgrs.) 

Prerequisites: None

Level: New Administrator

Certification Available: No

Click here to view the course brochure.

Objectives

You will learn the basic concepts around Service Manager and the configuration and management of key components including:

  • Dashboards
  • Searching and Reporting
  • Workflows
  • Service Level Management and Escalations
  • Templates and Quick Actions
  • Self Service and Self Service Mobile
  • Request Offerings and Service Catalog

Certificate

By completing/passing this course, you will attain the certificate General Use Certificate of Completion

Learning Credits

CEU
2.0
1
ILT-SMA-1801: Service Manager Administration (UK)
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ILT-SMA-1701: Service Manager Administration (UK) - In person Attendance
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Live online training survey
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Added about 1 month ago, by Pierluigi
N/A
 
Added about 1 month ago, by Jonathan
Would highly recommended
 
Added 3 months ago, by Julian
Good introduction course for Administration
 
Added 3 months ago, by Anonymous
Thanks
 
Added 3 months ago, by Absal
extra time 3 days are not enough
 
Added 3 months ago, by Busola
I would have liked more practice; I think there should be more 'learning by doing' structured through a planned case study example.
 
Added 4 months ago, by Anonymous
No comment
 
Added 4 months ago, by Curt
Great
 
Added 4 months ago, by Kalyan Krishna
Great!!!
 
Added 4 months ago, by Nikolai
Great training

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